【摘要】 目的：运用“五常法”提升标本组管理质量。方法：以笔者所在医院40个临床病区为研究对象，运用“五常法”，比较实施前后的服务满意率和差错发生率，观察管理效果。结果：实施前后满意率及差错率比较差异均有统计学意义(P<0.05)。结论：五常法是有效提高管理质量的方法之一。

    【关键词】 五常法； 病员服务中心； 标本组； 管理

    中图分类号 R446 文献标识码 B 文章编号 1674-6805(2015)6-0139-02

    【Abstract】 Objective：To explore the applied results of the five cardinal virtues method(5S) to improve the management in patient service centers specimen group.Method：The 5S were normally performed in 40 clinical wards in 2010，observed the effect of management and compared the service satisfaction rate and error rate before and after implement.Result：The clinical satisfaction rat and the error rate had statistical significance before and after implement(P<0.05).Conclusion：The 5S is one of the effective ways to improve the quality of management in patient service centers specimen group.

    【Key words】 The five cardinal virtues method； The center of patient service； Specimen group； Management

    First-author’s address：The Second People’s Hospital of Lianyungang ......